Dear,we are very sorry that you have an unpleasant experience! Because the actual sample order has 11 products, some of which involve new models. As we explained before, a lot of work and time was spent on the supply of raw materials. In early January, except for one product that could not be completed in time, 10 products have been completed and pictures have been sent for your reference. We did not avoid the problem and are eager to get your response. Let's solve the problem together.